mdi97 FAQ —
Find answers to anything you want to ask right here

Yes. mdi97's withdrawal service runs 24 hours a day, 7 days a week with no days off. Whether it's 10 PM, a Wednesday, or a public holiday, withdrawal requests are accepted and processed. You can request a withdrawal at any time with a minimum amount of 30,000 Ks.

mdi97's welcome bonus is 100% of your first deposit — up to 200,000 Ks. The bonus must be wagered 10 times before you can withdraw. For example — if you receive a 20,000 Ks bonus, you need to play through 200,000 Ks (20,000 × 10). If you receive a 200,000 Ks bonus, you need to play through 2,000,000 Ks before withdrawing. Your own deposited amount can be withdrawn at any time.

Pending means your request has been received and is being reviewed. At mdi97, withdrawals are normally completed within 1 hour. If it takes longer than 1 hour, contact us via Live Chat to follow up. If your account verification is incomplete, additional information may be requested.

Funds normally arrive within 1 hour. This applies to all four options — KBZPay, Wave Money, AYA Pay and CB Pay. In cases such as a transfer block or KYC review, there may be a delay, but our support team will notify you if that happens.

The minimum withdrawal amount is 30,000 Ks. This limit is the same across all four payment methods — KBZPay, Wave Money, AYA Pay and CB Pay — and no withdrawal or service fees are charged.

Yes, you can. The entire mdi97 support team responds in Burmese. You can explain your issue clearly without any language barrier. Technical, financial or account-related questions are all handled in Burmese right away.

mdi97's support team operates 24/7 with no days off. Whether it's 3 AM or any other hour in Myanmar Standard Time (MMT), you can reach us via Live Chat or send an email.

To help us resolve your issue quickly, have the following ready: your account username or registered phone number, the time the issue occurred (MMT), the amount and payment method (if relevant). Attach a screenshot if you have one — it speeds things up.

mdi97 has 2 official contact channels — (1) 24/7 Live Chat on the website, and (2) email — [email protected]. These are the only official channels, and Live Chat has the fastest response time.

The minimum deposit is 20,000 Ks and this applies to all payment methods. Whether you use KBZPay or Wave Money, the same rule applies. Deposit 20,000 Ks for the first time and you'll receive a 20,000 Ks bonus, giving you 40,000 Ks to play with.

mdi97 accepts KBZPay, Wave Money, AYA Pay and CB Pay for deposits. These are the most widely used mobile payment services in Myanmar, so anyone with an account can deposit easily.

mdi97 does not charge any deposit fees. However, payment platforms such as KBZPay or Wave Money may apply their own service fees — check their respective websites for details.

Log in to your mdi97 account and go to the deposit section. Select Wave Money, copy mdi97's Wave Money number, then send 20,000 Ks or more via the Wave app or a Wave agent. Once sent, enter the transfer reference number in mdi97's deposit form and submit. Your account will normally be credited within minutes.

Deposits normally reach your account within minutes. KBZPay is the fastest. If more than 30 minutes pass without the funds arriving, contact Live Chat with your reference screenshot, amount and the time you sent the transfer.

There are 4 VIP tiers — Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), Gold (up to 1.1%) and Platinum (up to 1.5%). As you move up the tiers, you receive more cashback and better care.

Your level is based on your playing activity and bonus usage. As long as you keep playing regularly, the mdi97 VIP team will review your progress and upgrade your level when the requirements are met. For more details, contact mdi97 Live Chat.

Weekly cashback means mdi97 returns a portion of your net loss for that week back into your account. You receive between Bronze 0.4% and Platinum 1.5% depending on your VIP tier. You can check the amount and when it's credited inside your mdi97 account.

VIP players receive weekly cashback, dedicated customer support, invitations to exclusive events held for higher-tier players, and special bonus offers. Once you reach Platinum tier, priority withdrawal processing is also available.

Whether cashback can be withdrawn and what wagering requirements apply depends on mdi97's current terms. If you want to know exactly where you stand, ask directly via Live Chat and the support team will explain what applies to your VIP level.

No. Each player may only open one account at mdi97. Please note that if a second account or multiple accounts under different names from the same person are found, the accounts may be closed or funds may be forfeited after investigation.

Common reasons for not being able to log in include — incorrect password, account temporarily suspended (under review), browser cache issues, or a weak internet connection. First, clear your browser cache and try again. If it still does not work, contact Live Chat for assistance.

Go to the mdi97 login page, enter your phone number, and set a new password. Please note that by registering you confirm you are 21 years of age or older and accept this platform's terms and conditions. Once your account is open, you can start playing right away and claim your welcome bonus.

On the login page, click "Forgot Password" and enter your phone number or email. Once you receive the OTP code or link, you can set a new password. If you do not receive the OTP, contact Live Chat for help. For security, choose a password that you do not share with others.

Yes. mdi97's platform works well on both mobile and desktop browsers. You can access the same account from multiple devices, and your balance and VIP level stay in sync.